Can I order products other than LoFric through
Select?
Yes, we can supply the full range of
products available under Part IX of the Drug Tariff.
How can I order?
As an end user, you can register by calling 0800 783 7027 and then log in to place an
order for yourself. As a Healthcare Professional you can register
on the website, then log in and place an order for your
patients.
How long will it take for my products to be
delivered?
On request, we can provide next day delivery upon receipt
of your prescription (excluding weekends and Bank Holidays).
In some areas of the UK, or with certain products, delivery can
take 48 hours.
For your own peace of mind, we advise you to re-order products
when you still have two week's supply left.
What if the delivery comes when I am out?
If you have provided a pre-agreed location (such as with a
neighbour or in the porch) your parcel will be left there when you
are out. If not, you will receive a calling card from the
courier company which tells you what to do.
Do I need a prescription?
Yes, we will need a copy of your prescription in order to
process your product orders. If we cannot request prescriptions on
your behalf you can post your prescription to Select:
Select Home Delivery Service
Freepost SWC1804
Stonehouse
Glos GL10 3BF
How do I get samples in order to try a
different LoFric product?
Contact us to request sample products and we will send them to you.
Please note that these samples are for demonstration use only and
they must only be used under medical guidance.
What if I want to change my product?
Before changing products you must seek guidance from your
healthcare professional, such as your continence nurse. It must
also be agreed by your GP.
What if I have a medical question?
Firstly try to contact your own specialist nurse. If you cannot
get hold of them or do not have their contact details, you can email one
of our specialist nurse advisors or contact us on 0800 783 7027 and we will put you in
contact with the most appropriate person to handle your query.
What do I do if I have a question about my
products?
You can email enquiries@selecthomedelivery.co.uk
or call us on 0800 783 7027
and we will provide the information required.
What are the contact details for Select?
Freephone: 0800 783 7027
Email: enquiries@selecthomedelivery.co.uk
Select Home Delivery Service
Freepost SWC1804
Stonehouse
Glos GL10 3BF
Other questions
If you have a question which hasn't been answered here, please
email us on enquiries@selecthomedelivery.co.uk
or call Select FREEPHONE 0800 783 7027
and we will endeavour to answer your question for you.